1. Job Overview
Mercor is hiring a Senior Customer Support Specialist for a short-term remote contract role. This position involves creating customer service–related questions, collaborating with AI research teams, and ensuring quality outputs. The opportunity pays $45–$65 per hour, offers flexible weekly hours, and is ideal for experienced customer service professionals seeking part-time, high-paying remote work.
2. Company Introduction
Mercor is a rapidly growing platform that connects highly skilled creative and technical talent with leading AI research labs worldwide. Headquartered in San Francisco, the company is backed by influential investors including Benchmark, General Catalyst, Larry Summers, Peter Thiel, Jack Dorsey, and Adam D’Angelo. Mercor specializes in identifying top-tier talent through advanced AI-powered screening systems, enabling companies to hire faster, smarter, and more accurately. Their mission is to shape the future of global hiring by understanding human ability using artificial intelligence. The organization focuses on efficiency, transparency, and innovation, giving professionals meaningful opportunities to participate in cutting-edge AI development. Mercor provides flexible remote roles, contractor opportunities, and global access to high-paying projects designed to help experienced individuals expand their expertise while contributing to next-generation AI systems.
3. Job Details
| Job Title | Sr. Customer Support Specialist |
|---|---|
| Department | Customer Service / AI Research Support |
| Location | (United States / Worldwide Applicants Allowed) |
| Salary | $45/hr – $65/hr |
| Job Type | Part-time |
| Last Date to Apply | Not Specified |
| Required Experience | 4+ Years as Customer Service Representative |
| Applicant Location Requirement | Worldwide |
4. Salary, Benefits & Allowances
Mercor offers a premium hourly rate of $45–$65, making this project ideal for experienced customer service professionals seeking flexible, high-income remote work. As a contractor, you receive weekly payments through Stripe Connect and enjoy complete freedom to work independently and asynchronously. While there are no traditional employee benefits due to contractor status, the role provides unmatched exposure to AI research workflows, professional growth, and the opportunity to collaborate directly with highly reputable AI teams. With a short 3–4 week duration and 15+ hours of weekly commitment, this position is perfect for those looking to earn well while contributing their expertise to advanced AI development projects.
5. Job Responsibilities
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Create customer service–related questions based on real industry experience.
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Ensure all generated questions meet AI research quality standards.
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Work independently to meet weekly project deadlines.
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Collaborate asynchronously with AI development teams.
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Review and refine question sets to improve accuracy.
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Apply customer service best practices to enhance project outputs.
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Maintain consistency across all assigned tasks.
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Use professional judgment to design relevant and practical scenarios.
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Ensure deliverables support AI model performance goals.
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Adapt quickly to project updates or guideline changes.
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Share insights to improve question quality and structure.
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Maintain confidentiality and professionalism throughout the project.
6. Required Education & Skills
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4+ years of full-time customer service experience.
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Strong understanding of customer support workflows.
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Ability to design high-quality customer service questions.
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Excellent written communication skills.
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Ability to work independently without supervision.
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Experience meeting deadlines in remote environments.
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Access to a laptop or desktop computer (no Chromebooks).
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Must live in the US, UK, or Canada (as per job post).
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Strong analytical and problem-solving skills.
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Ability to follow detailed project guidelines accurately.
7. How to Apply (Step-by-Step)
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Visit the official Mercor job posting page or LinkedIn listing.
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Click on the Apply button to start your application.
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Upload your most updated resume.
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Complete the AI-based interview, which analyzes your experience.
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Submit the final application form with all required details.
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Await confirmation and continue checking your email for updates.
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If selected, follow the onboarding instructions and begin work.
8. Selection Process
The selection process for this role begins with submitting an updated resume through Mercor’s platform. Once submitted, candidates immediately complete an AI-generated interview tailored to their experience and skills. The system evaluates responses to determine fit and capability. After the interview, Mercor’s hiring team reviews each application manually to ensure accurate assessment. Candidates who meet the requirements and score well may be invited for additional verification steps or be offered the contractor role directly. Since the project timeline is short, the selection process is fast, efficient, and designed to onboard skilled candidates in the least amount of time.
9. Expected Interview Questions
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Describe your experience working as a customer service representative.
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How do you handle customer complaints or difficult situations?
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What makes a good customer service question for training or evaluation?
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How do you prioritize tasks when working independently?
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What tools or platforms have you used in customer support roles?
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Can you provide an example of solving a challenging customer issue?
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How do you ensure accuracy when creating written content?
10. Tips to Get Selected
To improve your chances of selection, highlight your 4+ years of customer service experience clearly in your resume. Focus on your ability to design training questions, handle support cases, and communicate professionally. Since this role involves independent work, emphasize your time management skills and past remote work experience. During the AI interview, speak clearly, answer concisely, and give real examples from your previous roles. Demonstrate your understanding of customer psychology, issue resolution, and communication strategies. Showing expertise and accuracy will increase your chances significantly.
11. Frequently Asked Questions
Q1: Is this a fully remote position?
A: Yes, the role is entirely remote.
Q2: What is the pay rate?
A: $45–$65 per hour.
Q3: Is this a long-term role?
A: No, it lasts 3–4 weeks.
Q4: Is previous customer service experience required?
A: Yes, at least 4+ years.
Q5: Can applicants outside the US apply?
A: Yes, worldwide applicants can apply (but project prefers US/UK/Canada).
Q6: Are formal qualifications required?
A: Experience is more important than education.
Q7: What device is needed?
A: Laptop/desktop only — Chromebooks are not allowed.
Q8: How are payments made?
A: Weekly via Stripe Connect.
12. Final Conclusion
The Mercor Senior Customer Support Specialist role is an excellent opportunity for experienced professionals seeking high-paying, flexible remote work. With short-term project duration, weekly pay, and involvement in AI training, this role offers both income and meaningful contribution. Apply today to join a fast-growing AI-powered hiring platform.