Customer Support Specialist Job – Online for everyone Temporary

1. Job Overview

This remote Customer Support Specialist role is offered through Crossing Hurdles as a referral to Mercor, a leading AI research partner. The position involves preparing high-quality deliverables, reviewing peer work, and supporting AI model development projects. It is a short-term hourly contract with flexible hours and competitive pay.

2. Company Introduction 

Crossing Hurdles is a trusted recruitment and staffing partner known for connecting top-tier professionals with leading global companies. They specialize in sourcing, screening, and recommending only the top 1% of candidates across diverse industries such as Tech, Sales, Finance, Product, and Customer Support. Their refined recruitment strategies ensure both organizations and candidates achieve long-term success.

Through strategic partnerships with globally recognized brands like Angel One, Ixigo, Cars24, Turing, Veera, and Battery Smart, Crossing Hurdles has built a reputation for reliability, precision, and excellence. In this particular role, they serve as a referral partner to Mercor, an organization collaborating with cutting-edge AI research labs to develop and refine advanced AI models. This partnership focuses on connecting skilled professionals to high-impact AI-related projects.

3. Job Details 

4. Salary, Benefits & Allowances 

This contract role offers a highly competitive hourly rate of $80–$120, depending on your expertise and performance. Since the project is short-term (3–4 weeks), payments are made hourly, ensuring you are compensated fairly for every task completed. The role is fully remote, allowing you to work from anywhere with flexible scheduling between 10–40 hours per week. While traditional employee benefits don’t apply due to contractor status, the opportunity provides significant professional growth, exposure to AI-driven research tasks, and the chance to work with a world-renowned AI partner, Mercor. High performers may also receive project extensions.

5. Job Responsibilities 

• Create high-quality deliverables based on professional expertise

• Review and refine work submitted by peers

• Contribute to the improvement of AI training processes

• Support the development of domain-specific content

• Ensure accuracy and clarity in all written work

• Meet weekly or daily task deadlines

• Collaborate with remote AI research teams

• Provide constructive feedback on deliverables

• Maintain confidentiality and professionalism

• Follow guidelines provided by Mercor’s research team

• Participate in iterative review cycles

• Maintain consistent communication through remote channels

6. Required Education & Skills 

• Strong professional experience in your field

• Excellent written communication skills

• Strong grammar and spelling proficiency

• Ability to review and evaluate peer submissions

• Detail-oriented and analytical thinker

• Ability to work independently

• Familiarity with remote collaboration tools

• Ability to meet deadlines and deliver quality work

• Strong domain knowledge in your area of expertise

7. How to Apply (Step-by-Step)

1. Visit the official job application page.

2. Upload your updated resume.

3. Complete the AI-based interview (approximately 15 minutes).

4. Answer automated questions based on your experience.

5. Submit the required form with your details.

6. Wait for follow-up or approval from the Crossing Hurdles team.

8. Selection Process 

The selection process is straightforward and technology-driven. After submitting your resume, you will undergo an AI-powered interview designed to evaluate your experience, communication skills, and domain knowledge. You will then be required to fill out a form that helps the team assess your suitability for the project. Selected candidates are reviewed by Crossing Hurdles and then referred to Mercor for the final approval. The process typically takes around 20 minutes and is completely remote. Successful candidates are onboarded quickly due to the short-term nature of the project.

9. Expected Interview Questions 

1. Describe your professional background in your domain.

2. How do you ensure accuracy when creating detailed deliverables?

3. Are you comfortable reviewing peer work and giving feedback?

4. What tools do you use for remote communication and productivity?

5. How do you manage deadlines and multiple tasks?

6. Why do you want to work on AI research-related projects?

7. What makes you a good fit for a flexible contract role?

10. Tips to Get Selected 

Highlight your strong communication skills and domain expertise during the AI interview. Since the role involves creating and reviewing professional deliverables, showcase your attention to detail and ability to work independently. Ensure your resume reflects measurable achievements and relevant experience. During the automated interview, speak clearly and confidently. Demonstrate that you can handle flexible project-based work and meet deadlines without supervision. Candidates who show reliability, clarity, and strong writing skills have a higher chance of being selected.

11. Frequently Asked Questions 

1. Is this a full-time job?
No, it is a contract role with flexible hours.

2. Is the role fully remote?
Yes, you can work from anywhere worldwide.

3. What is the duration of the contract?
Approximately 3–4 weeks, with possible extension.

4. How much does the role pay?
$80–$120 per hour.

5. Is experience required?
Yes, strong professional experience in your domain is essential.

6. Does the role involve customer interaction?
No, it involves creating deliverables and reviewing peer work.

7. How long does the application process take?
Around 20 minutes.

8. Is this job offered directly by Mercor?
No, it is referred through Crossing Hurdles.

12. Final Conclusion 

This Customer Support Specialist role offers a high-paying, flexible opportunity to contribute to advanced AI development projects. With remote work, competitive hourly compensation, and a streamlined application process, this job is ideal for professionals seeking short-term, meaningful work with global exposure.