Customer Service and Training Specialist – Online Job ($70,000–$75,000/Year) Full Time

1. Job Overview

Mosaic Talent Consulting is hiring a Remote Customer Service and Training Specialist to support dental technology users across the United States. This full-time role focuses on technical support, customer training, and relationship management while helping dental professionals successfully adopt modern digital solutions.

2. Company Introduction 

Mosaic Talent Consulting is dedicated to helping job seekers piece together meaningful and long-term careers by surfacing verified, high-quality opportunities from trusted employers. The company is not a staffing agency or employer of record; instead, it carefully aggregates and authenticates roles from organizations that value transparency, innovation, and fair hiring practices.

With a strong focus on candidate privacy and equal opportunity employment, Mosaic Talent Consulting partners with companies in technology-driven industries, including dental technology. Their mission is to connect professionals with roles that offer growth, stability, and real-world impact. By prioritizing alignment between employer needs and candidate goals, Mosaic Talent Consulting helps professionals build careers that truly fit their skills and aspirations.

3. Job Details Table

4. Salary & Benefits

This position offers a competitive annual salary ranging from $70,000 to $75,000, based on experience and qualifications. Employees benefit from a fully remote work arrangement, allowing flexibility while supporting dental professionals nationwide. The role provides opportunities for career growth within a collaborative and technology-focused environment. Occasional in-person training sessions offer valuable hands-on experience and professional development. This position allows employees to make a meaningful impact on dental practices and patient care while building long-term technical and customer-facing expertise.

5. Job Responsibilities 

• Act as the primary technical support resource for dental offices

• Provide assistance via phone, email, chat, and remote desktop tools

• Troubleshoot dental systems, equipment, software, and workflows

• Deliver virtual training sessions to dental teams

• Conduct occasional in-person training sessions as required

• Educate customers on best practices and product usage

• Document customer interactions and resolutions in ticketing systems

• Maintain accurate records of technical issues and solutions

• Build strong relationships with dental customers

• Support successful product adoption and long-term customer success

• Collaborate with internal teams to improve service delivery

6. Required Education & Skills

• High School Diploma or equivalent

• 1+ year of experience in technical support or customer training

• Strong customer service and interpersonal skills

• Excellent written and verbal communication abilities

• Strong troubleshooting and diagnostic skills

• Ability to explain technical concepts clearly

• Comfortable working with remote support tools

• Detail-oriented with strong documentation skills

• Ability to manage multiple customer requests efficiently

7. How to Apply (Step-by-Step)

1. Visit the official job listing provided by Mosaic Talent Consulting.

2. Review the full job description and requirements carefully.

3. Prepare an updated resume highlighting customer service and technical skills.

4. Submit your application through the official application link.

5. Monitor your email for interview or assessment updates.

6. Participate in interviews or training evaluations if shortlisted.

8. Selection Process

The selection process begins with a review of applications to evaluate technical aptitude, customer service experience, and communication skills. Shortlisted candidates may be invited to virtual interviews focusing on troubleshooting ability, training experience, and customer interaction scenarios. Additional assessments may be used to evaluate problem-solving skills and technical knowledge. Final selection is based on experience, performance during interviews, and alignment with the company’s customer-first and technology-driven approach.

9. Expected Interview Questions

1. How do you handle technical issues for non-technical customers?

2. What experience do you have providing virtual training sessions?

3. How do you document and track customer support cases?

4. Have you worked with dental or healthcare-related technology before?

5. How do you manage multiple support requests simultaneously?

6. Describe a challenging technical issue you resolved successfully.

10. Tips to Get Selected 

To increase your chances of selection, highlight experience in technical support, training, or customer-facing roles. If you have worked with dental systems or healthcare technology, clearly mention this on your resume. Emphasize your communication skills and ability to simplify technical concepts for users. During interviews, provide real examples of troubleshooting and customer success. Showing patience, adaptability, and a customer-focused mindset will strongly improve your chances.

11. Frequently Asked Questions (FAQs)

1. Is this role fully remote?
Yes, the role is remote with occasional in-person training sessions.

2. What is the salary range?
The salary ranges from $70,000 to $75,000 per year.

3. Is dental industry experience required?
No, but dental industry experience is preferred.

4. Is prior technical support experience required?
Yes, at least 1 year of related experience is required.

5. What tools will I use?
Phone, email, chat, remote desktop, and ticketing systems.

6. Can this role lead to career growth?
Yes, the position offers advancement and skill development opportunities.

12. Final Conclusion 

The Customer Service and Training Specialist role offers a strong combination of remote flexibility, competitive pay, and meaningful impact in dental technology. It is an excellent opportunity for professionals who enjoy technical problem-solving, customer interaction, and training while supporting innovation in patient care.

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