Client Success Specialist Job – Healthcare AI Platform ($68,000–$78,000 Per Year) Full Time

1. Job Overview 

A healthcare AI company is hiring a Remote Client Success Specialist to support client management and operational success. This full-time role focuses on cross-functional coordination, client communication, and data-driven insights to improve client experience while supporting Customer Success Managers across enterprise healthcare accounts.

2. Company Introduction 

The hiring organization operates a clinical intelligence platform powered by responsible artificial intelligence to improve collaboration between healthcare payers and providers. Its technology processes over 12 million prior authorization requests annually and works with more than 660,000 providers across the United States. By automating up to 90% of authorization approvals, the platform significantly reduces administrative burden, lowers healthcare costs, and improves access to quality care.

Following the acquisition of ZignaAI, the company expanded its capabilities with a Payment Integrity Suite, including Cohere Validate™, an AI-driven solution that connects pre-service authorization data with post-service claims. Recognized by Inc. 5000, Gartner, and LinkedIn Top Startups, the organization is backed by leading investors and promotes a culture centered on empathy, diversity, collaboration, and continuous growth.

3. Job Details Table

4. Salary, Benefits & Allowances 

This position offers an annual salary ranging from $68,000 to $78,000, based on experience, skill set, and internal alignment. The total compensation package includes comprehensive medical, dental, vision, life, and disability insurance, along with an Employee Assistance Program. Employees receive access to a 401(k) retirement plan with company match, flexible spending and health savings accounts, and up to 184 hours (23 days) of paid time off per year, plus company holidays. Additional benefits include up to 14 weeks of paid parental leave and pet insurance.

5. Job Responsibilities 

• Support the Client Success Manager with daily operational activities

• Handle email correspondence, follow-ups, and meeting documentation

• Manage and triage the client-facing inbox efficiently

• Track and resolve client-submitted support tickets

• Coordinate with internal teams to ensure timely issue resolution

• Analyze client data and key performance metrics

• Generate insights for internal decision-making and client initiatives

• Assist with cross-functional projects and implementation support

• Contribute to training material development and communication strategy

• Act as a liaison between clients and internal stakeholders

• Identify trends and opportunities to improve client experience

• Recommend process and service enhancements proactively

6. Required Education & Skills 

• Bachelor’s degree in a related field

• 1–3 years of experience in client success or account support roles

• Strong administrative and organizational skills

• Proven ability to collaborate across cross-functional teams

• Excellent written and verbal communication skills

• Strong troubleshooting and problem-solving abilities

• Ability to adapt in a fast-paced environment

• Detail-oriented with strong time management skills

• Passion for delivering a proactive, partner-oriented client experience

7. Preferred Qualifications (Optional Edge)

• Experience with Salesforce, Confluence, JIRA, or Google Workspace

• Healthcare domain experience strongly preferred

• Direct experience working with health plans is a plus

• Project management experience, including planning and execution

• Demonstrated adaptability and initiative in unfamiliar environments

8. How to Apply (Step-by-Step)

1. Review the job requirements carefully.

2. Update your resume with relevant client success experience.

3. Highlight healthcare or SaaS-related work if applicable.

4. Apply through the official job listing.

5. Complete redirection to the hiring company’s ATS if prompted.

6. Track application status via email updates.

9. Selection Process 

The hiring process typically begins with a resume screening to assess qualifications, experience, and alignment with client success responsibilities. Shortlisted candidates may participate in virtual interviews focusing on communication skills, problem-solving ability, and experience supporting enterprise clients. Final selection considers collaboration skills, healthcare domain familiarity, and the ability to manage multiple priorities in a remote environment.

10. Expected Interview Questions 

1. How do you support Client Success Managers in daily operations?

2. Describe your experience managing client communications.

3. How do you handle escalations and urgent client issues?

4. What tools have you used for ticket tracking or CRM?

5. How do you analyze client data to generate insights?

6. Describe a time you improved a client-facing process.

11. Tips to Get Selected

To improve your chances, emphasize experience in client success, account coordination, or administrative support roles. Highlight your ability to manage multiple priorities, communicate clearly, and collaborate across teams. Familiarity with healthcare workflows, SaaS platforms, or CRM tools can strengthen your profile. Demonstrating adaptability, proactive problem-solving, and a client-first mindset will help you stand out during the interview process.

12. Final Conclusion

The Client Success Specialist role offers a strong opportunity to grow within a healthcare AI environment while working remotely. With competitive pay, comprehensive benefits, and meaningful client-facing responsibilities, this position is ideal for professionals looking to build a long-term career in client success and healthcare technology.

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